Fixed the listing of filtered views that use European date formats.
Dashlets now persist their minimized/maximize states and the date filtering options when you navigate away and come back to a dashboard page.
Ad Hoc Reports
Fixed Ad Hoc Reports to show time entries in the user's timezone instead of UTC.
Admin
Many additional ticket, account and contact fields can now be referenced by workflows as conditions, including ticket custom fields. Workflow update fields now display on a new Update tab.
Added new operators to date-based workflow conditions.
Greater Than
Less Than
Greater or equal
Less or equal
Between
The following ticket fields have been added to workflow conditions.
Service Contracts
Work Types
Open Date
Due Date
Fixed an issue with the workflow condition Changed To operator.
Fixed workflows to update tickets with the default contract of an account, if the workflow updates the account.
CRM
Fixed CRM > Activities to show start times in the user's timezone instead of UTC.
Finance
Two Euro currency formats are now provided: Euro (€ 1,234.56) or Euro (€ 1.234,56). This option is set on the Admin > My Company > Company Settings > General tab.
The drop-down list of payments types on expense entry windows now displays in alphabetical order.
Home
Two new types of ticket templates have been added to the Home > My Templates page.
Ticket Note Templates - Defines custom templates for notes in tickets. You select this type of template using the 'From Template' field when adding a note to a ticket.
Ticket Time Entry Templates - Defines custom templates for time log entries in tickets. You select this type of template using the 'From Template' field when adding a time log entry to a ticket.
Projects
Added an option to import tasks from inside a project that is currently open for editing.
Inactive work types no longer show on new tasks in projects.
Fixed an issue when running Batch Actions on tasks within a project. All employees were not showing.
REST API
Added a new REST API 'Update Hardware Asset'.
Added a new REST API 'Update Contact'.
Added a new REST API 'Update Account'.
Added a new REST API 'Update Account Location'.
Added a new REST API 'Update Account Location'.
Added a new REST API 'Create Hardware Asset'.
Added a new REST API 'Create Contact'.
Added a new API to batch resolve tickets.
Service Desk
Enhanced the timer feature in tickets. You can now start, stop and reset the timer when you open or edit a ticket. You can see the elapsed time while you work the ticket. As was true before, the elapsed time of the running timer populates the time log entry window when you open it, and continues to update it while the timer runs. You can configure the timer to start automatically whenever a ticket is opened by setting a new Enable Stopwatch Autostart option to Yes. This option is located on the Admin > My Company > Company Settings > Service Desk tab.
A new user preference on the My Profile page allows you to select how a ticket opens from a list page.
in the same page
in a new tab
in a new window
Fixed a ticket numbering issue with tickets imported from Connectwise.
Added validation to prevent a recurring master ticket from having more than 500 tickets at a time.
QuoteWerks
The QuoteWerks manufacturer number is now used as the corresponding product name in BMS.
Products added to BMS using the QuoteWerks Sync process cannot be added manually to a quotation in BMS.
Fixed an issue in QuoteWerks where products were not showing on the Service Quotations and Product Quotations pages.
RMM Integration
Added a trial status check to prevent BMS VSA integration if the BMS account has expired.
Added a VSA integration API to allow reopening of tickets.
