The VSA 9.5.0.24 release includes enhancements and bug fixes. See the topics below for details.
IMPORTANT! With the release of 9.5.0.24, HTTP cannot be used and is no longer supported in VSA. If you are currently using HTTP with a previous version of VSA, we strongly recommend switching to HTTPS. If you need help configuring HTTPS and setting up a security certificate, you can find more information on SSL Certificates here: Using Security Certificates. VSA supports self-signed, and trusted CA SSL certificates.
IMPORTANT! This release requires agent version 9.5.0.13. Be sure to update your Windows, Mac, and Linux agents after installing this release. For requirements, see Agent minimum requirements below.
Deprecations
Consistent with Microsoft’s Product Lifecycle Policy and End of Extended Support Dates, Kaseya VSA no longer provides support for the following products:
Microsoft SQL Server 2008 (all editions and service packs)
Microsoft SQL Server 2012 (all editions and service packs other than R2 SP4; support will continue for Microsoft SQL Server 2012 R2 SP4)
Consistent with Microsoft’s Product Lifecycle Policy and End of Extended Support Dates, Kaseya VSA will no longer provide support for the following products on the dates indicated:
Microsoft Windows Server 2008 (all editions and service packs): January 14, 2020
Microsoft Internet Explorer 10: January 31, 2020
The following VSA functionality will no longer be available or supported on the date indicated:
Classic VSA User Interface (System > Server Management > Default Settings > Enable the Classic User Interface): January 31, 2020
Agent minimum requirements
The following resources are required for each managed machine:
333 MHz CPU or greater
128 MB of RAM
100 MB of free disk space
Network Interface Card (NIC) or modem
The following operating systems and versions are supported:
Note: Support is provided for the operating systems and versions listed below. Although the installation and operation of the Kaseya VSA agent may work with other operating systems and versions, Kaseya does not guarantee functionality or provide support for any operating system or version that is not in the list below. This includes, but is not limited to, newer OS versions that have not been explicitly identified.
Microsoft Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, 2019
Microsoft Windows 7, 8, 8.1, 10
Apple Mac OS X 10.7, 10.8, 10.9, 10.10, 10.11; macOS 10.12, 10.13 and 10.14
macOS Catalina (aka macOS 10.15) - Kaseya is currently working to provide support for Catalina. However, please note that the Kaseya VSA agent will not currently operate on macOS Catalina and is not currently supported for macOS Catalina.
The Linux agent only supports Intel-based machines. SUSE Linux Enterprise (11, 12), OpenSUSE Leap 42.3, CentOS (6, 7), Red Hat Enterprise Linux (6, 7), and Ubuntu (12.04 LTS, 14.04 LTS, 16.04 LTS, 18.04 LTS) are supported as headless agents. User interface based agent procedures will not work.
The following ports are required:
TCP/IP Outbound Port 5721. Agents connect to the Kaseya Server on port 5721. This port assignment may be changed by the administrator.
UDP/TCP Outbound Port 3478 to stun.kaseya.com to optimize Kaseya Remote Control performance and leverage P2P for file deployments. Enable Consistent NAT, if it is an option in firewall configurations, especially SonicWall.
Note: During a peer-to-peer (P2P) Remote Control session or file transfer, agents may attempt to communicate using mapped TCP and/or UDP ports (typically in range 50000 and above) as per STUN protocol.
Agent - Windows - Added support for Windows Server 2019.
Authenticator application for 2 Factor Authentication (2FA) - To log in to VSA using 2FA, the user must enter their username/password credentials and a Time-based, One-Time Password (TOTP). TOTP is an authorization code generated by an Authenticator application and is valid for a limited time. This release adds these Authenticator applications:
Google Authenticator
Microsoft Authenticator
Note: If AuthAnvil is integrated with your VSA instance, the native VSA 2FA will not be available.
Content Pack - Added support for Windows Server 2019.
Database & Schema - Added a routine to remove older records from the Endpoint.EndpointDownloadProgress table.
IT Complete - Completed support for Windows Server 2019.
Kaseya Views - Improved view logic to enable dynamic classification of operating system versions, eliminating the need to hard code these versions as they are released.
Bug Fixes
Agents - Fixed an issue where certain Microsoft Office licenses were not included in agent audits. With this fix, Office 2010, Office 2016, and Office 365 licenses are now detected during audits.
Audit - Latest Audit - Fixed an issue with Mac machines where newly installed applications were not being detected by Latest Audits.
AuthAnvil Integration - AuthAnvil > Two Factor Auth - Fixed an issue that caused data from the wrong AuthAnvil tenant to display.
BMS Integration -
Fixed an issue with VSA returning incorrect Machine Group IDs when sending asset data to BMS.
Fixed an issue where auto-close was not working in BMS on Service Desk-enabled SaaS servers.
Fixed an issue with the Sync Configuration Deduplicate matching tickets within X hours rule where alerts were being added to the original ticket after X hours had elapsed.
BMS passwords that contain special characters can now be used for BMS-VSA integration.
Database & Schema - Fixed an internal SQL Incorrect syntax error found in SaaS installations.
Live Connect - Ctrl + V can now be used to paste text into the Command Prompt and PowerShell.
Live Connect & Remote Control -
A warning message now displays when connecting to an outdated agent.
Remote Control -
The tooltip on the Recording button now reads Stop recording while recording is in progress.
Keyboard and mouse functionality -
The Shift key on the right side of the keyboard now works properly in Hyper-V Manager and RDP Client applications run through Remote Control sessions.
Fixed an issue where key press and release events were sending too many keys to the endpoint.
Fixed an issue where some keys had to be clicked twice to be detected in the Remote Control session.
REST API -
The update user API call PUT /system/users/{userId} can now be used to change the user's password.
The /system/orgs/{orgId}/machinegroups API has been changed to no longer allow special characters in machine group names. If a user attempts to create a machine group name that contains special characters, the UI displays a message similar to: MachineGroupName cannot contain the following special characters: %$&.
Updated the automation/servicedesks REST endpoint to return only the service desks defined in the administrator's scope.
Fixed an issue where GET alarms calls were returning the wrong values for MachineGroup and agentName.
Security Vulnerability
Fixed a SQL injection vulnerability found in file upload operations.
Fixed an unauthenticated arbitrary file read vulnerability.
Fixed a user security issue that enabled access to the Service Desk module for users with the KBAdmin role. With this fix, KBAdmin users now have access to the Service Billing module (and can no longer access the Service Desk module).
Service Billing & Service Desk - Fixed an issue in new VSA installations where the Service Billing and Service Desk modules were empty (no folders and features displayed under these modules).
Service Desk - Non-admin users can now change their passwords.
Service Desk, Time Tracking, REST API, & VSA UI - Fixed the following issues encountered when using the Add Timer icon in the main toolbar of the new UI:
Adding a new timer - Fixed an issue where the new timer did not display until the page was refreshed manually.
Adding a new Admin Task Ticket timer - Tasks are now ordered alphabetically in the Task Name drop-down.
Adding a new Service Desk Ticket timer - Fixed the following error that prevented users from creating Service Desk Ticket timers: Error getting list of service desks.
Submitting a timer - Added an Apply and Reset Timer option, which submits the time and restarts the timer.
Submitting a timer - Added the option to modify the timer's Task Name and Reference information when submitting time.
Filter tickets - Added the ability to filter by My Tickets.
Selecting a ticket - Added the ticket number to each description in the Ticket drop-down list.
Active timers - In progress timers are now paused upon adding a new timer.
Software Management Module -
Fixed an issue that prevented installation of Adobe Reader. Installation would fail with this message: Software not supported on this machine - Adobe Systems, Inc Reader.
Management > Patch Approval - Fixed an issue where column filtering interfered with patch approval operations. In these cases, approvals and rejections were not processed properly and the associated patches remained in the Patch Approval list.
Management > Patch Approval - Fixed an issue where column filtering on the Machines tab was applied instead to the Profiles tab.
VSA Core, Service Billing, & Service Desk - Reapply Schema - Fixed an issue where Reapply Schema would fail in new VSA installations.
VSA UI -
Agent views - Fixed an issue that caused UI elements to be misaligned.
Login page - Fixed an issue where the classic Login page would display in smaller browser windows (rather than the Login page for the new UI).
Machine Network Status - Fixed an issue where Machine IDs would not display upon launching the Machine Network Status page if the page had already been opened previously in the current user session.
Main toolbar -
Add Timer icon - Fixed an issue where the Add Timer icon would no longer display after adding several timers.
Adding a timer by using the Add Timer icon - Fixed a formatting issue encountered when choosing a color for a new timer.
Fixed the following error encountered when using the Search for machines field to search for a suspended machine: An unexpected error occurred. Please refresh your browser.
Removed the extra spacing before and after the username.
Added tooltips to these buttons and menus in the main toolbar:
Module Selector menu -
Folders and functions under each module no longer display in bold type.
Fixed an issue where VSA modules did not display in cases where the SQL KApps database was unavailable. The KApps database is used for TAP 3rd-party integrations. This issue could also occur when upgrading from an older VSA version that does not support TAP.
System > User Settings > Preferences - The Use Compact Navigation setting now works as expected in the new UI.
System Notifications -
Fixed an issue where an Error getting notifications message would display for users who were not authorized to receive notifications.
Fixed a formatting issue where the System Notification window was too large if there were no notifications to display.
Clicking a notification's Go button now expands the destination module and highlights the selected folder or function in the Module Selector menu.
Fixed an issue where Live Connect and Remote Control could not be launched from the machine search results.
