Kaseya Mobile Device Management

This is the first release of the Kaseya Mobile Device Management (KMDM) add-on module. The Mobile Device Management module manages mobile devices from the same Kaseya IT Automation Framework used to manage desktops, laptops and servers.

• Includes the iPhone, iPad, Android phone, Blackberry and tablets.
• Automates email configuration and settings to one or many devices.
• Audits each managed device, providing a detailed inventory of hardware, operating systems and applications being used.
• Tracks the location of mobile devices in real time and maintains a location history.
• Forces an alarm to sound on devices to help users locate their lost devices.
• Locks, wipes and resets lost or stolen devices.
• Backs up and restores contact lists on mobile devices.

Kaseya Agent App

Mobile Device Management provides two methods of creating an account and installing the Kaseya Agent app on a device.

• Create an account and send an invitation - Used to register a single device that has a phone number. An SMS message is sent to the phone number of the device requesting the user install the Kaseya Agent app.
• Send an email with a server ID - Used to register multiple devices, whether or not the devices have phone numbers. The advantage of this method is that the VSA user does not have to manually create each account in advance. The email requests the user install the Kaseya Agent app, then enter in a unique server ID.

Device Profiles

Device profiles determine how devices are configured and managed using Mobile Device Management. Each profile represents a different set of options. Changes to a profile affect all devices assigned that profile. Types of profiles include:

• Email Profile - Configures an email client app for a user on the device, enabling the user to send and receive email on a new device immediately.
• Security Profile - Configures policies related to the PINs used to access a device.
• Device Feature Profile - Applies to iOS devices only. Enables and disables popular features on iOS devices.
• Web Clip Profile - Installs web application "shortcuts" on devices an organization may want to have pre-installed on devices.
• Device Settings Profile - Sets check-in and location options on devices.
• WiFi Profile - Sets WiFi options on devices.

Lost Devices

A lost or stolen device can be marked as lost or found. Additional actions that can be taken include:

• Send Message - Sends a message to the device.
• Lock Device - Lock the device, preventing user access.
• Sound Alarm on Device - The device repeatedly says "This phone is stolen." whenever it is turned on.
• Wipe Device - The device is reset back to its default settings.

Backup/Restore of Contacts

Contact information on devices can be backed up and restored. If a device is lost or stolen, the contact list can be restored to a new device. A contact list may also need to be restored to an existing device if the device is wiped (reset) and all user data is deleted. If multiple backups exist, you can select the backup to restore.

Tracking Device Locations

A location history is maintained for each device that returns location data. Two methods of collecting location data from devices are provided:

• Get Current Location - If you only need to know the location of a device "on demand" then select a device and click the Get Current Location button.
• Enable Tracking - When tracking is enabled for a device, the device keeps of log of its movements from one location to next.

The results are displayed on a map using the following two pages:

• Locate Multiple Devices
• Track a Single Device

Alerts

Mobile Device Management provides three general types of alerts.

• Device Alerts - Device-specific alerts include:
  • Device Offline - The device has failed to check-in a specified number of minutes.
  • Lost Device Checks In - A device checks in after being marked as lost.
  • Device Checks In - A device checks in after a Device Offline alert has occurred.
  • Prompt Agent - Prompts the user of the device, after the device has failed to check in a specified number of minutes. Applies to iOS only.
• Group Alerts - Creates an alert when a new device joins a specified organization or machine group.
• System Alerts - Creates an alert when a specified number of unused device licenses are available.

When a Mobile Device Management alert is enabled and the alert condition occurs, options include sending an email or creating a ticket.

Logging

The Application Logs page displays a log entry of every VSA user action performed in the Mobile Device Management module.

Reports

The following reports are provided with Mobile Device Management. Each report can be sorted and filtered by several columns of information.

• Device Applications - Lists the applications installed on each device.
• Device Status - Lists the status of each device.
• Device Summary - Lists audit information for each device.
• Lost Devices - Lists all lost devices and the actions taken on those lost devices.