Added a new Admin > Imports & Exports > Import Data page. The new page provides a wizard to import data from ConnectWise.
Favorite searches can now include the sort order when they are saved.
New windows opened by PulsewayPSA are now smaller and located in the center of the screen.
Admin
When replying to an email notification sent from PulsewayPSA, the 'reply to' email address now defaults to the Admin > My Company > Company Settings > Outbound Email > Business Email address.
Added a new 'Sort Status By' option to sort ticket pages by ticket status, either alphabetically or by ticket status order. This option is located on the Admin > My Company > Company Settings > Service Desk tab.
Client Portal
Fixed a ticket search error in Client Portal, when specifying a priority.
Finance
The format of date fields in the Invoice Email Template no longer displays the time, just the date.
Fixed the version number of the Quickbooks sync tool.
Home
Added a link to the related task or ticket in the service call popup window displayed in the Home > My Service Calls page.
Projects
Fixed a javascript unresponsive error on the Resource Utilization page.
Reports
Fixed the 'Retainer by Hour Contract Profit and Loss' report to show the right calculation of 'Overage' hours.
Service Desk
Fixed email parsers to send emails to both the sender and any CC'd email recipients after creating the ticket.
When clicking the link of an 'unknown' ticket in an email, the ticket now opens in view mode using the Service Desk > Unknown Tickets page.
When editing a ticket, the selected contact no longer displays a '-' character between the first and last name.
Fixed an issue that caused 'unknown' ticket details to not be populated with the sender name and sender email address.
Rearranged columns to match their headers, in the Search Tickets window displayed when adding related tickets to existing tickets.
Email parsers now add the reply to tickets that are sent by an email shared by a contact and employee as employee notes and not as client notes.
Fixed an issue that prevented the processing of workflows when ticket details included special characters &, <, and >.
Fixed an issue with workflows running multiple times after the close of SLA business hours.
Fixed an issue that could prevent the closing of tickets because of a 'null SLA' data error.
Fixed a validation error when adding a new knowledge base article.
REST API
Added a new REST API to get services.
Added a new REST API to insert services.
Added a new REST API to update services.
Added a new REST API to get opportunity status.
Added a new REST API to insert opportunities.
Added a new REST API to update opportunities.
Added a new REST API to insert activities.
Added a new REST API to update activities.
Added a new REST API to insert quotations.
Added a new REST API to update service quotations.
Added a new REST API to insert tickets.
Added a new REST API to update tickets.
Added a new REST API to insert products.
Added a new REST API to update products.
Added the following fields to the project REST API.
Is Internal
Is Template
Is Archived
Is Active
RMM Integration
Closing a ticket in BMS now closes the alarm in the VSA.
Fixed the cropping of paging controls on the Admin > Service Desk > RMM Integration Settings page.
Fixed a VSA asset import error, when the CPU count for the asset was null.
The Admin > My Company > Lists page now validates against deleting list items used by email parsers or RMM integrations records.
Fixed an issue with accounts not loading on the Admin > Service Desk > RMM Integration Settings > Export Accounts tab, when trying to export accounts from BMS into the VSA.
