Install/Remove: Backup

Backup > Install/Remove

The Install/Remove page installs or uninstalls Backup (KBU) software on selected machine IDs. Each Backup installation on a managed machine uses up one Backup license. The number of licenses available depends on the total number of licenses purchased and allocated to each group ID using System > License Manager. Backup licenses are purchased and allocated separately for workstations and servers.

• If other backup products are installed on a managed machine, this may cause problems with Backup. Uninstall other backup products before backing up volumes and folders using Backup. A warning message displays on the Backup Status page if other backup products are installed.
• See System Requirements for the types of agent operating systems supported.
• Backups require additional agent capability so you may be prompted to update the agent prior to installing backup.

Installing the Backup Client

Backup 7.0 uses Acronis Backup & Recovery 11.5, which provides faster and more reliable backups than previous versions of Acronis. If you are experiencing issues with earlier versions of Acronis, upgrading to Backup 7.0 is recommended.

To use the full range of Backup features, such as encryption, synthetic backup and image conversion, endpoints must have Acronis TrueImage 9.7 or later.

Customers are not required to install the latest Backup client. Backup works with a mix of Acronis TrueImage installed client versions 9.7, 10.0 and the new client version 11.5. You can upgrade to Backup 7.0 without updating existing clients to ABR11.5. Any new clients you install will be installed using ABR11.5.

Warning: Acronis 9.1 and 9.5 endpoints are not supported in Backup 7.0. Users are strongly recommended to uninstall Acronis version 9.1 or 9.5 and reinstall the new Acronis 11.x client.

Sometimes new builds become available with bug fixes. The Latest Version / Version column displays the latest version available. To update Backup clients to the latest version, select the machine(s) and schedule a new installation using the Install/Reinstall button.

Note: If an endpoint machine is updated from Acronis TrueImage 9.7 to ABR 11.5, a new full backup is scheduled.

Kaseya Agent Version Considerations

Kaseya agents must be updated to version 6.5.0.0 or later to cancel a backup with 9.7 or later clients. Kaseya recommends updating all agents that have the new backup client software. Use the Force update even if agent is at… option in the Agent > Upgrade Version > Update Agent page to force the agent to update to 6.5.0.0 or later.

Note: The Kaseya 2 (version 6.x) VSA and its agents support canceling a backup by default.

Installation Requires a Reboot

Backup can backup all volumes, including the boot volume, while in use. Backup accomplishes this through the use of a low level driver. As such, the backup client requires a reboot to complete its installation.

• After installation completes, if a user is logged in, the systems asks the user to Reboot Now or Continue Working. If the dialog is not answered within 5 minutes, Continue Working is assumed. If no one is logged in, the system reboots immediately.
• You can avoid displaying this dialog box by clicking the Do not reboot after install checkbox.
• A Reboot Now button displays in the Install column next to a machine ID if Do not reboot after install was checked or the Reboot Now/Continue Working dialog box on the target machine timed out.
• Installing backup on a server when no one is logged in reboots the server when backup installation completes.

Actions

• Install/Reinstall - Click to install or reinstall backup software on selected machine IDs using the options previously selected.
• Cancel - Click to cancel execution of this task on selected machine IDs.
• Verify Install - Click to confirm the backup software is installed on selected machine IDs. Use this if you suspect someone removed the backup software on managed machines.
• Remove - Click to uninstall the backup software from selected machine IDs. A reboot on the machine is required to remove the low level driver and complete the uninstall.

Install Options

• Date/Time - Enter the year, month, day, hour, and minute to schedule this task. Scheduling date and time is based on your System > Preferences.
• Copy backup settings from <select machine ID> - Click this link to copy the backup configuration and schedules from an existing machine to all selected machines.
• Warn if installer pushes from server - If checked, a warning message displays if the backup file is installed from the Kaseya Server. The backup install file is over 40MB. Avoid file transfer from the Kaseya Server to each machine in a LAN using Patch Management > File Source. Select the File share located on option. Once set, the Kaseya Server writes a single copy to the LAN file share. The backup installation runs from that location for all managed machines on that LAN.
• Stagger by - You can distribute the load on your network by staggering this task. If you set this parameter to 5 minutes, then the task on each machine ID is staggered by 5 minutes. For example, machine 1 runs at 10:00, machine 2 runs at 10:05, machine 3 runs at 10:10, ...
• Skip if Machine Offline - Check to perform this task only at the scheduled time, within a 15 minute window. If the machine is offline, skip and run the next scheduled period and time. Uncheck to perform this task as soon as the machine connects after the scheduled time.
• Do not reboot after install - If checked, selected machine IDs are not rebooted after the backup software is installed.
• Install Backup Management Console - If checked, includes the installation of the Backup Management Console on selected machines along with the installation of the Backup client. The Backup Management Console enables machine users to run backup, mounting and restore tasks independently of the VSA.

Table Columns

• Select All/Unselect All - Click the Select All link to check all rows on the page. Click the Unselect All link to uncheck all rows on the page.
• (Check in Status) - These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent quick view window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

The agent has been suspended

• Machine.Group ID - A unique machine ID / group ID / organization ID name for a machine in the VSA.
• Installed - This column displays the status of installed software on selected machines:

Awaiting reboot. A Reboot Now button displays in the Install column next to a machine ID if Do not reboot after install was checked or the Reboot Now/Continue Working dialog box on the target machine timed out.

Failed to install – unsigned driver installation policy may have blocked install

Failed to install

Install pending

Remove pending

Remove pending

Reset Policy pending

The date and time the backup software successfully installed

Unsigned driver policy reset

Update Agent required to support backup

Verify failed

Window v3 installer and up required

• Latest Version / Version - Displays the version of Acronis backup software installed on the managed machine. If a new version is available, also displays Update Available. Latest version at the top of the column displays the latest version of backup software available. Clicking on the hyper-linked version number will download the Acronis installer to the Kaseya Server and make this version available for installation. To update Backup clients to the latest version, select machines and schedule a new installation using the Install/Reinstall button.

  Note: After a new version becomes available, you must click on the hyper-linked version number to download the installer to the Kaseya Server before it can be deployed to clients. This only needs to be done once for each new release.

• Verified - Displays one of the following:
  • The date and time the backup software was verified as installed on the machine ID.
  • Verify pending - Displays with a Cancel button.
  • Not Verified - Displays with a Verify button.
• Console - If checked, the Backup Management Console is installed. The console can only be installed on endpoints using the latest backup client.
• Type - The type of machine the backup software is installed on:
  • Workstation
  • Server

    Note: The System > License Manager > Licenses tab identifies the number of server backup licenses and workstation backup licenses available.