The Image Location points to a local drive letter - When Windows boots, drive letters are automatically assigned to hard drives starting with C:. With the disk manager, you can reassign these to any other unused drive letter. For example, you may decide to turn your D: drive into G: and set the Image Location path to G:\backups. The recovery boot process will not know about the drive letter mapping and will assign D: to the hard disk. The restore will then fail trying to access G:\backups. You can resolve this problem by setting your image location to D:\backups prior to selecting the restore options. Restore will then successfully access D:\backups.
Image stored on a USB drive - Similar to the issue above, when the recovery boot process assigns drive letters, it may assign the USB drive a different drive letter than Windows assigned it. You can resolve this problem by setting your Image Location to the new drive letter prior to selecting the restore options. Restore will then successfully access the USB drive.
Image stored on a network drive - If the remote drive, or the machine hosting the drive, is not turned on, or if the username and password have changed, then the recovery boot process will not be able to access the network drive.
Operation completed with errors - If you see Operation Completed with errors, the process has been unable to create a log file in the Image Location directory, even though the transfer may still be going. Rebooting at this time will cause the machine to not be bootable, since it is in the middle of restore. If you wait for the restore to finish, then the restore should be successful.
Unable to establish a network connection - CD Recovery allows the recovery of an image without the need for the user to enter details such as the image to be restored, its location, the password, etc. Instead the machine connects to the Kaseya Server to retrieve this information. However, if there is a proxy between the managed machine and the Kaseya Server, or DHCP is not enabled, that machine may not be able to establish a network connection to get out to the internet and retrieve the settings. In cases where a DHCP server is not enabled or there is a proxy in place, use Universal Restore, as there is no way to configure network connection information for CD Recovery.
