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Uninstalling the Kaseya Agent App

If the device account in the VSA is deleted, you must delete the Kaseya Agent app on the device manually.

Deleting the Kaseya Agent app Manually from the Device

Android

  1. On the device, go to Settings > Location & Security.
  2. Locate and press Select device administrators.
  3. Uncheck Kaseya Agent.
  4. When prompted, press Deactivate. Click Ok to confirm the deactivation.
  5. Go to Settings > Applications > Manage Applications and click Kaseya Agent.
  6. When prompted, press Uninstall to remove the app. Click Ok to confirm the uninstall.

iOS

Applies to iPad, iPod, iTouch and iPhone

  1. On the device, locate the icon of the Kaseya Agent app.
  2. Tap and hold down the icon. After a few moments, the icon will start to “wiggle” and an X will appear next to each of the app.
  3. Tap the X next to the icon.
  4. When prompted, select Delete to remove the app.