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Installing the Kaseya Agent App

Mobile Device Management provides two methods of creating an account and installing the Kaseya Agent app on a device.

  • Create an account and send an invitation - Used to register a single device that has a phone number. Just after the account in created using the Device Status page, an SMS message is sent to the phone number of the device. The SMS message requests the user install the Kaseya Agent app on that device and provides a download link. Since the message was created and sent by a specific VSA, the user does not have to identify which VSA the Kaseya Agent app should check into. That information is included in the SMS message for the Kaseya Agent app to use when the Kaseya Agent app is installed. Once installed, the Kaseya Agent app checks into Mobile Device Management for the first time, completing the registration of the device.
  • Send an email with the server ID - Used to register multiple devices, whether or not the devices have phone numbers. The advantage of this method is that the VSA user does not have to manually create each account in advance. A unique server ID is generated for each Mobile Device Management module, the first time it is installed on a VSA. The server ID is identified on the System Settings page. The VSA user must create an email with instructions for downloading the Kaseya Agent app on to a device. The instructions must include the download link and the unique server ID the user enters just after the Kaseya Agent app is installed on the device. Once the server ID is entered, the Kaseya Agent app checks in for the first time, creating the account in the Mobile Device Management module, completing the registration of the device. The email message can be as simple as: Click here to install the Kaseya Agent app: https://mobile.kaseya.com/vsaws/v1 Use this registration code: <yourServerID>"

First Time Check-In

The first time the Kaseya Agent app checks in, the following tasks are performed on the device.

  • An audit of hardware settings
  • An audit of all apps installed on the device
  • All device settings are retrieved
  • A Get Current Location command is executed, if permitted by the device

Note: See Manually Deploying the Mobile Device Management App to BlackBerry 5.x Devices