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Alerts

Mobile Device Management provides three general types of alerts.

  • Device Alerts - Device-specific alerts include:
    • Device Offline - The device has failed to check-in a specified number of minutes.
    • Lost Device Checks In - A device checks in after being marked as lost.
    • Device Checks In - A device checks in.
    • Prompt Agent - Prompts the user of the device, after the device has failed to check in a specified number of minutes. Applies to iOS only.
  • Group Alerts - Creates an alert when a new device joins a specified organization or machine group.
  • System Alerts - Creates an alert when a specified number of unused device licenses are available.

When a Mobile Device Management alert is enabled and the alert condition occurs, options include sending an email or creating a ticket.

Note: Alarms and the running of agent procedures are not supported for mobile device-based alerts.