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Managing Lost Devices

The Lost Devices page marks a device as lost or found and sets the actions that can be taken. Actions include:

  • Mark Device as Lost - Marks selected devices as lost.
  • Mark Device as Found - Marks selected devices as found.
  • Send Message - Sends a message to the device.
  • Lock Device - If checked, the device is locked, preventing user access.
  • Sound Alarm on Device - If checked, the device repeatedly says "This phone is stolen." whenever it is turned on. This alarm can be disabled by wiping the device.
  • Wipe Device - If checked, the device is reset back to its default settings. Wiping a device deletes all user data, including the management app (agent)Kaseya Agent app. The Kaseya Agent app can no longer check-in after wiping the device.