Service Desk

KNM > Settings > Program settings > Service desk

The Service Desk page specifies the service desk used to create tickets for Network Monitor generated alarms.

Note: See the Network Monitor and Service Desk Integration quick start guide for more information.

Procedure

1. Display the Network Monitor > Service Desk page using the VSA navigation pane.
   • The Network Monitor > Service desks page displays.
2. Click New in the Service desks menu bar at the top of the Network Monitor page.
   • The Network Monitor > Service desk settings page displays.

   

3. Enter the following:
   • URL - http://localhost
   • Service desk name - KaseyaNetworkMonitor
   • Accounts - knmserviceaccount
4. Click Save.
   • The service desk record displays on the Service desks page.