Ticket action

The Ticket action creates a ticket when triggered by an alarm count on an asset Network Monitor is monitoring. By default the Ticket action is inherited by all assets from the KNM group node. The alarm count is set to 1.

Note: A ticket is created in either the Ticketing module or Service Desk, depending on whether Service Desk has been activated within the VSA.

Parameters

• Alarm number - The alarm count this action triggers on.
• User - Select a default VSA user for the Ticket action. This is the VSA user assigned to the created ticket if no other VSA user is assigned.