Sharing User-Owned Objects in Service Desk

Service Desk Procedures - Unlike agent procedures, Service Desk procedures are always created in shared folders.

Named Filters - Named filters in Tickets, Knowledge Base and Search All always start as private, but can be shared.

Note: See Agent Procedures > Folder Rights for an introduction to sharing rules in folder trees.

Note: See System > Sharing User-Owned Objects for an introduction to sharing user-owned objects.