Global Settings

Service Desk > Common Configuration > Global Settings

The Global Settings page sets options that apply to the entire Service Desk module.

Actions

• Edit - Edits global settings for the Service Desk module.
  • Activate Service Desk - Check to activate Service Desk. Uncheck to deactivate Service Desk.
  • Use the color picker to select the background color for each type of note.
    • Hidden Note Color - Hidden ticket notes do not notify the submitter by email and hide the note from machine users viewing the ticket using Portal Access.
    • System Note Color - A note created by a system event, such as the start of a service procedure.
    • Task Note Color - A note created for a task within a ticket.
    • Hidden Task Note Color - Hidden task notes do not notify the submitter by email and hide the note from machine users viewing the ticket using Portal Access.
    • Normal Note Color - The color displayed by public notes for the entire ticket.