New License Key

Request a New License Key

To request a license key, submit a request using Kaseya Support and include the following information:

• Company Name
• Service Contract ID
• Number of devices and tests

Installing A New License Key

Traverse components use a license key that determines the features available for use. When and if the license key expires, Traverse ceases operation.You will need to acquire and install a new key from Kaseya Support.

You need to install a new key if the key is temporary (for trial purposes) and expires, or if the license key format changes between versions of Traverse.

IMPORTANT: If you are running Traverse v5.5 or later, you do not need to restart Traverse if you want to install a new license key with a new expiration date or new number of devices and DGEs. Just copy your new license key into the TRAVERSE_HOME/etc directory and if Traverse is already running, it will automatically reload the configuration file within an hour.

Installing a New License Key on Windows

1. Save or copy the licenseKey.xml file to <TRAVERSE_HOME>\etc\.
2. Make sure to replace the existing licenseKey.xml file (if any).
3. Restart Traverse:

• Start > Programs > Traverse > Stop Traverse.Components.
• Then, Start > Programs > Traverse > Start Traverse Components.

Installing a New License Key on UNIX

1. Save or copy the licenseKey.xml file to <TRAVERSE_HOME>/etc/.
2. Make sure to replace the existing licenseKey.xml file (if any).
3. Restart Traverse:

<TRAVERSE_HOME>/etc/traverse.init restart