The Status > Container page displays a hierarchy of objects called service containers. Service containers enable you to create a logical, business-oriented view of a service being delivered to one or more customers.
Both administrators and organization users can create and use service containers.
Administrators can create and use service containers that span the multiple organizations they manage.
Service containers can include both devices and tests. Service containers can also include only tests. This allows a test service container to provide a view of devices by the tests they are assigned.
You can trigger actions based on the status of an entire service container, instead of the status of individual devices. For example, an action could generate an uptime report or real-time status report if any of the underlying components fail or cross any threshold.
You optionally base a service level agreement (SLA) based on a service container. See SLA Manager for more information.
Note: Containers are different views of data that a user or administrator self-selects to help manage the services they deliver. Authorization to view and access that same data depends on the organization and user privileges assigned to the user.
Service container technology helps you answer questions such as the following:
Why is my e-commerce service down? Is it because of a server, router, database or application server?
A server is down, but does it impact any critical service, and if so, which services are impacted?
What was the cause of service downtime for the past month?
Why are users complaining about slow performance (which component of the distributed service is causing the slow performance)?
You can model your end-to-end services easily using a service container using some of the flexible features such as:
Creating a service container using rules.
Nesting service containers.
Creating "virtual devices" with selected tests from different devices.
Having the same device in multiple containers.
Setting the severity of containers based on rules.
