Priorities

Admin > Service Desk > Priorities

The Priorities pages maintains a list of priorities used to rank the urgency or importance of tickets in the Service Desk module. Each priority is assigned a color to help you quickly identify high priority tickets in your dashboard. Priorities can be included in an SLA objective.

Creating Priorities

1. Select the Admin > Service Desk > Priorities page.
2. Click New.
3. Enter the following fields.
   • Priority Name
   • Description
   • Color - Select a background color from the color picker.
4. Click Save.