Retainer By Amount

Finance > Contracts > New > Retainer by Amount

The total price of the contract is prepaid. Clients schedule services when needed. Billings decrement the contract amount purchased. Billable labor time on tickets and tasks consume the amount. Charges and expenses do not consume the amount.

Creating Retainer by Amount Contracts

1. Select the Finance > Contracts page.
2. Click New > Retainer by Amount.
3. Enter the following in the Contract Information section.
   • Contract Number - Only displays when editing a contract.
   • Contract Name
   • Contract Description
   • Client
   • Start Date
   • End Date
   • SLA - A contract associated with an SLA overrides the Default SLA when the ticket is linked to the contract.
   • Setup Fees
   • Reference Number
   • Default Contract - Yes or No

     Note: To prevent generating billing lines for labor hours independently of a contract, set the Default Contract option to Yes for that contract. When a new ticket or task is created, the default contract is linked to the ticket or task automatically.

4. Enter additional information in the Custom Fields section.
5. Click Save.
6. Adjust rates for roles for this contract in the Billing Information tab.
   • Contract Billing Rate - Adjusts the default billing rate for this role.
7. Review the following in the Billing Information tab
   • Contract Billing Price - Enter the total amount that can billed to this contract.
   • Consumed Amount - The total amount of billings applied to this contract.
8. Optionally exclude roles and work types that can report hours to this contract using the Exclusions tab.
   • If hours are reported using an excluded role or work type, the hours are reported against the Default Fallback Contract you specify.
9. Upload files to the contract using the Attachments tab.
10. Click Save.
11. Optionally reopen the contract and click Activate to begin using this contract to create billing entries.