Customer contacts can use the My Messages page to send and receive messages with Vorex™ support personnel and other customer accounts contacts. These messages are not linked to tickets.
When you receive new messages from support personnel, you will see an envelope icon with a count of unopened tickets in the upper left hand corner, indicating messages are waiting for you.
Actions
Compose Message - Creates a new message.
Reply - Replies to receives message.
Archive/Archived - Move selected messages to the Archived folder.
Delete - Deletes selected messages.
Inbox - Moves selected messages to the Inbox folder.
Starred - This folder lists messages that have the star toggled on.
Save/Draft - Saved unsent messages are stored in the Draft folder.
with a count of unopened tickets in the upper left hand corner, indicating messages are waiting for you.