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Remote Control Overview
View and operate managed machines as if they were right in front of you simply by clicking its machine ID. The Remote Control module enables you to:
- Automatically connect the user to the remote computer independent of any gateway or firewall configurations, even behind NAT.
- Remote control even without a agent using video streaming.
- Work independently or with the user to solve problems interactively where both parties can see what is happening in real time.
- Set policies that allow users to block remote control or require users to ask permission before accessing a machine.
- Use four best of breed remote control packages: WinVNC, pcAnywhere™ (Symantec), RAdmin (Famatech), or Terminal Server (Microsoft).
- FTP to any managed machine and access files even behind NAT gateways and firewalls.
- Direct chat with any managed machine. Perfect for supporting dial up users with only a single phone line. Remote control and chat at the same time.
- Power up, power down, bootup or reboot vPro-enabled machines.
- Use Live Connect to perform tasks and functions solely for one managed machine. Click any check-in icon next to any machine ID in the VSA.
Functions |
Description |
Allows users to view and/or take control of a managed machine's desktop remotely for troubleshooting and/or instructional purposes. |
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Remote control machines that do not have an agent installed. |
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Reset the password for a local account on a managed machine. |
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Specify the type of remote control software the VSA uses on a per machine basis. WinVNC, Remote User, pcAnywhere, and Terminal Server are all supported. |
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Specify the remote control settings to use with each remote control package. |
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Install the remote control service |
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Uninstall the remote control service |
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Determines how machine users are notified that a remote control session to their machine is about to begin. Set by VSA user role. |
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Determines how machine users are notified that a remote control session to their machine is about to begin. Set by machine ID. |
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Initiate an FTP session with any remote managed machine. |
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Remotely executes the NT task manager and displays data in the browser. |
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Start a chat session between a user and any remote machine. |
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Allows users to send network messages to selected managed machines. |
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Powers on, powers off or reboots vPro-enabled machines. |
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Boots VPro machines from an ISO image. |
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Perform tasks and functions solely for one managed machine. Click any check-in icon next to any machine ID in the VSA. |
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