Install Issues and Failures
The following issues and failures can occur when installing agents:
- Invalid Credential - The credential bound to the package must have administrator rights on the local machine. The agent installs as a system service requiring full administrator privileges to install successfully. The administrator name may be a domain user of the form
administrator@domain. On Vista, 7, and 2008 machines, ensure User Account Control (UAC) is disabled for the administrator rights credential being used.
- Domain Specified for a Machine Not in the Domain - If, in step 2 of package creation in Deploy Agent, the Domain Name option is selected and the computer is not part of a domain, an installation package will peg the CPU at 100% during install, but eventually install.
- Blocked by Anti-Virus Program - Some anti-virus programs may classify the agent installation as a security threat and block its execution.
- Blocked by Security Policy - Local or domain security policies may prevent access to the installation directory, typically by default the
Program Files directory.
- Insufficient Licenses - The agent may be prevented from checking in the first time and creating an account if there are insufficient VSA licenses available. When this happens a gray K icon appears in the system tray just after the agent is installed on the machine and never turns blue. A tooltip displays when the cursor is placed over the gray agent icon and reports "'Machine ID.Group ID' not recognized by the KServer".
- Macintosh agents cannot be deployed silently without a valid username and password.
Using Active Directory
These types of failures apply when an agent is installed using View AD Computers or View AD Users:
- Port Blocked - Active Directory agent deployment will fail if the KServer assigned port is blocked by a firewall.
- Authentication Requirement for AD Imported Users - The domain controller that performs the authentication must have Authenticated users set as a member of Local Security policy - Access this computer from the network.