Remote Control Overview

View and operate managed machines as if they were right in front of you simply by clicking its machine ID. The Remote Control module enables you to:

Automatically connect the user to the remote computer independent of any gateway or firewall configurations, even behind NAT.
Remote control even without a agent using video streaming.
Work independently or with the user to solve problems interactively where both parties can see what is happening in real time.
Set policies that allow users to block remote control or require users to ask permission before accessing a machine.
Use best of breed remote control packages: K-VNC, WinVNC, pcAnywhere™ (Symantec), RAdmin (Famatech), or RDP (Microsoft).
FTP to any managed machine and access files even behind NAT gateways and firewalls.
Direct chat with any managed machine. Perfect for supporting dial up users with only a single phone line. Remote control and chat at the same time.
Power up, power down, bootup or reboot vPro-enabled machines.
Use Live Connect to perform tasks and functions solely for one managed machine. Click any check-in icon next to any machine ID in the VSA.

Functions	Description
Control Machine	Allows users to view and/or take control of a managed machine's desktop remotely for troubleshooting and/or instructional purposes.
Video Streaming	Remote control machines that do not have an agent installed.
Reset Password	Reset the password for a local account on a managed machine.
Select Type	Specify the type of remote control software the VSA uses on a per machine basis. WinVNC, Remote User, pcAnywhere, and RDP are all supported.
Set Parameters	Specify the remote control settings to use with each remote control package.
Preinstall RC	Install the remote control service
Uninstall RC	Uninstall the remote control service
User Role Policy	Determines how machine users are notified that a remote control session to their machine is about to begin. Set by VSA user role.
Machine Policy	Determines how machine users are notified that a remote control session to their machine is about to begin. Set by machine ID.
FTP	Initiate an FTP session with any remote managed machine.
SSH	Runs an SSH command line session on a selected, active Linux or Mac machine.
Task Manager	Remotely executes the NT task manager and displays data in the browser.
Chat	Start a chat session between a user and any remote machine.
Send Message	Allows users to send network messages to selected managed machines.
Live Connect	Perform tasks and functions solely for one managed machine. Click any check-in icon next to any machine ID in the VSA.