Kaseya Remote Control

Kaseya Remote Control is the primary remote control capability used throughout Virtual System Administrator™. Kaseya Remote Control connects in seconds to remote machines that already have Kaseya Remote Control installed. Kaseya Remote Control maintains a reliable, secure and encrypted connection.

Starting Kaseya Remote Control

Click any agent icon that supports Kaseya Remote Control to automatically start or re-start it. You can also hover over the agent icon to display Quick View. Click the Remote Control button to launch Kaseya Remote Control.

Note: You can launch Live Connect by Ctrl+clicking the agent icon. You can also click the Live Connect button in Quick View.

Installing and Updating Kaseya Remote Control

Kaseya Remote Control is installed as a viewer/server pair of applications: the viewer on the administrator's local machine and the server on the remote agent machine. The Kaseya Remote Control server is installed as a component of the agent when a new agent is installed, or when the agent is updated using Agent > Update Agent.

If the Kaseya Remote Control application is not already installed on your local administrator machine, when you start your first session a dialog prompts you to download and install it. If already installed and a Kaseya patch release has made a later version available, a dialog prompts you to download and install the updated version. There is no independent launching of the Kaseya Remote Control application outside of the VSA.

Main Features

• Supports remote control with or without a machine user being logged in.
• Connects to the console session. If a user is logged on, the administrator shares the console session with the user.
• Allows the administrator to select any additional monitors that may be running on the remote system.
• Multiple view sessions can connect to the same agent machine, viewing the same monitor or different monitors.
• Copies and pastes (CTRL+C and CTRL+V) plain text between local and remote systems.
• Supports the use of numerous native Windows and Apple shortcut keys on the remote machine.
• Uses the keyboard layout configured on the remote machine. Characters on the administrator's local keyboard might not match the characters shown on the remote user interface. Administrators can temporarily change the keyboard layout on the remote machine to map to their local keyboard. This might apply when entering passwords.
• Connects when a Windows machine is booted into Safe Mode with Network.
• A log entry is created in the VSA > System > System Log each time Kaseya Remote Control successfully connects to a remote control session.

Note: See Kaseya Remote Control Requirements.

User Interface

The basic layout of the Kaseya Remote Control user interface includes the following:

• The machine name displays at the top of the remote control session window.
• A narrow menu bar displays at the top.
• When connecting to Windows machines only, a ‘Send CTRL+ALT+DEL’ option displays in the menu bar for remote logins.
• When multiple monitors are available on the remote machine, a drop-down list of monitors displays and can be selected to display a specific monitor.
• Closing the window disconnects the session.
• The default screen size for a session window is 1280 X 800. The default position is centered on the screen. New session windows use the size and position last used by the administrator.

Legacy Remote Control Features Removed

With the release of 7.0 all features having to do with RADMIN, PC Anywhere, WINVNC, x11vnc Server and UltraVNC viewer have been removed from the Remote Control module. The Remote Control > Select Type and Set Parameters pages have also been removed.

Using K-VNC

A K-VNC remote control session can be started using the Remote Control > Control Machine page. Administrators should use the K-VNC for situations not supported by Kaseya Remote Control, and when a web-based remote control solution is required. Only K-VNC remote control sessions support Session recording or Notify user when session terminates settings, located on the User Role Policy and Machine Policy pages of the Remote Control module.