Screenshot the error - Edit, select all, copy, paste to Wordpad.
Locate in Windows the Kaseya html file and copy it.
Attach screenshot and file to the ticket.
Provide the system configuration: OS, DB, WEB OS.
If the install is broken, most of the time we cannot use the agents or other mechanisms to get to the machine. Provide RDP access for installer issues: machine name, user and password.
Leave the process running at the point of error.
For Installer Problem During Reapply Schema
Screenshot the error - Edit, select all, copy, paste to Wordpad.
Locate the files in <KaseyaRoot>\DBInstall\TempFiles
Attach screenshot and files to the ticket.
Identify the Pass number where reapply encountered an error.
Provide the system configuration: OS, DB, WEB OS.
Provide remote access login information: machine name,user and password