Layout Dashboard

Info Center > Dashboard > Layout

The Layout Dashboard page displays/hides each section of the View Dashboard page and sets the order they appear, from top to bottom. To display an item, check the box next to the item.

Two items have additional customization control: Tickets, and Messages. Both display time dependent data. To make it easy to quickly distinguish new item from old items, you can specify different highlight colors from data rows depending on how recently the data item was generated.

Recommendation

• Highlight the most recent tickets and messages in red. All tickets and messages created in the last N days are highlighted in red.
• Highlight the next most recent tickets and messages in yellow. All tickets and messages that are older than the red highlight date but more recent than the number entered are highlighted in yellow.
• Disable highlighting by setting the number of days to zero.