The Request Support page provides multiple ways of contacting Kaseya support.
Support Web Site - Find answers to common questions using the Kaseya Support website at https://www.kaseya.com/customer-success/support. This website provides links to the Kaseya Forum and to the Kaseya Knowledge Base.
Kaseya Forum - Hosts an interactive community of Kaseya users that discuss a wide variety of issues and solutions on a daily basis. Subscribe to the forum to get new posts of interest directly emailed to you as new information appears. You can access the forum at http://community.kaseya.com/xsp/default.aspx.
Kaseya Knowledge Base - Provides technical information about installation and usage of the Kaseya IT Automation Framework. You can access the knowledge base at https://helpdesk.kaseya.com/hc/en-gb.
Manage your support request - The Kaseya Help Desk provides a single point of contact for managing your Kaseya support tickets, accessing the knowledge base, and participating in the user forum.
Your Information
Typically Kaseya support needs some basic information about your system to begin providing support. Your user name, email address, Customer ID, and system URL are provided for your convenience.
