Inbox

Info Center > Desktop > Inbox

The Inbox displays all inbound messages sent to you by other VSA users or by system events. System events include:

• Reporting - The Reports, Report Sets and Schedule pages can all generate an inbox message when a report is generated, if a user is specified as a message recipient.
• Service Desk - Service Desk procedures can specify the sending of a message to one or more users. Service Desk generated messages are formatted using Service Desk > Message Templates.

Note: Inbox messages are not archived.

Actions

• New - Creates a message to other VSA users.
• Forward - Forwards a selected message to other VSA users.
• Reply - Replies to a selected message from another VSA user.
• Delete - Deletes selected messages.
• Read - Sets selected messages to read.
• Unread - Sets selected messages to unread.
• Refresh - Refreshes the page.

Editing

For New, Forward and Reply:

• Click the icons to select one or more VSA users to send a message to. You can filter the list of users to select from.
• Use the following toolbar buttons to add special formatting to the text:

  

  • - Hyperlink selected text. You may need to reset links copied and pasted from another source.
  • - Insert a table.
  • - Insert a horizontal line as a percentage of the width, or set a fixed width in pixels.
  • - Indent text.
  • - Outdent text.
  • - Remove formatting.
  • - Insert a symbol.
  • - Insert an emoticon.
  • - Preview the display of text and images.
  • - Upload a file or image.
  • - Set selected text to subscript.
  • - Set selected text to superscript.
  • - Toggle full screen mode for editing and viewing.