Service Desk - Service Hours

Displays only if the Service Desk add-on module is installed.

The Service Hours report definition generates a report displaying summary information and ticket details related to Service Desk hours worked.

Configure your report definition using the following parameters:

Time Selection

Select the Time Range Type - Filters by a fixed type of date range.
Number Of Days - Applies only if Last N Days is selected time range type.
Custom Start DateTime - Applies only if Fixed Range is select time range type.
Custom End DateTime - Applies only if Fixed Range is select time range type.

Parameters

Include Only Tickets with Goals - If checked, only tickets with goals are displayed.
Select Report-By Type - Service Hours by Ticket, Service Hours by Contributor, Service Hours by Organization.
Sort Column - Select the column to sort tickets on.
Sort Direction - Ascending, Descending.