Info Center > Reporting > Reports > Service Desk - Service Volumes
Displays only if the Service Desk add-on module is installed.
The Service Volumes report definition generates a 12-month report, starting with a specified month and year, showing the number of tickets in each month that belong to each possible value in a specified ticket column.
Configure your report definition using the following parameters:
Parameters
Group by - Select the column to group by.
Sort Column Direction - Ascending, Descending.
Month - Select a month.
Year - Select a year.
Display Ticket Volumes Chart - If checked, display a tickets volumes chart.
