Ticketing - Customizable Ticketing

Similar information is provided using Ticketing > View Summary.

The Customizable Ticketing report definition generates a report listing all Ticketing module tickets assigned to selected organizations, machine groups, machines, departments, or staff records.

Configure your report definition using the following parameters:

Time Selection

Select the Time Range Type - Filters by a fixed type of date range.
Display all open tickets plus tickets closed within the last N days - Applies only if Last N Days is selected time range type.
Custom Start DateTime - Applies only if Fixed Range is select time range type.
Custom End DateTime - Applies only if Fixed Range is select time range type.

Parameters

Display Ticket Status Chart for each Admin - Displays a separate ticket status bar chart for each user plus for unassigned.
Display pie chart for each selected Ticket Category - Assignee, Status, Category, Priority.
Display none - Do not list individual tickets in the report.
Display all tickets - List all tickets individually.
Display all tickets with notes - List all tickets, include both public and hidden notes.
Display all tickets but hide hidden notes - List all tickets, include public notes but hide hidden notes.

Filters

Notes/Summary/Submitter Field - Enter a string to filter tickets by their notes or summary line or submitter fields. Include an asterisk (*) wildcard with the text you enter to match multiple records.
Assignee Filter - Filter tickets by Assignee.
Sort Column - Select the column to sort tickets on.
Sort Direction - Ascending, Descending.
Status - Filter tickets by Status
Category - Filter tickets by Category.
Priority - Filter tickets by Priority.
Resolution - Filter tickets by Resolution.
(Custom Fields) - Filter tickets by one or more Custom Fields.

Columns

Select the tickets columns included in the report. All columns are included by default.