Add badges to the lower right corner of agent status icons, such as . These badges display everywhere the agent icon displays in the user interface. For example, you could mark a machine with a badge to indicate the customer requires a phone call before anyone works on that machine. Or mark a server with a badge because you should not do anything to it until after hours.
To add an agent badge
Select one or more machines on the Agent > Configure Agents > Edit Profile page.
Click the Icon Badge link at the top of the page and select one of the available badges.
Add a special instructions text message for each the badge.
Click the Update button to assign the badge to selected machines. The badge is added to the selected machines: When you hover the cursor over an agent status icon with a badge, the Quick View window displays the special instructions text in the bottom of the window:
. These badges display everywhere the agent icon displays in the user interface. For example, you could mark a machine with a 
badge to indicate the customer requires a phone call before anyone works on that machine. Or mark a server with a 
badge because you should not do anything to it until after hours. 
