Remote Control Overview

View and operate managed machines as if they were right in front of you simply by clicking its machine ID. The Remote Control module enables you to:

Automatically connect the user to the remote computer independent of any gateway or firewall configurations, even behind NAT.
Work independently or with the user to solve problems interactively where both parties can see what is happening in real time.
Set policies that allow users to block remote control or require users to ask permission before accessing a machine.
FTP to any managed machine and access files even behind NAT gateways and firewalls.
Direct chat with any managed machine. Perfect for supporting dial up users with only a single phone line. Remote control and chat at the same time.
Power up, power down, bootup or reboot vPro-enabled machines.

Functions	Description
Reset Password	Reset the password for a local account on a managed machine.
User Role Policy	Determines how machine users are notified that a remote control session to their machine is about to begin. Set by VSA user role.
Machine Policy	Determines how machine users are notified that a remote control session to their machine is about to begin. Set by machine ID.