Service Desk - Service Goals

Info Center > Reporting > Reports > Service Desk - Service Goals

• Displays only if the Service Desk add-on module is installed.

The Service Goals report definition generates a report displaying summary information and ticket details related to meeting Service Desk goals.

Configure your report definition using the following parameters:

Time Range

• Select the Time Range Type - Filters by a fixed type of date range.
• Number Of Days - Applies only if Last N Days is selected time range type.
• Custom Start DateTime - Applies only if Fixed Range is select time range type.
• Custom End DateTime - Applies only if Fixed Range is select time range type.

Parameters

• Select Report-By Type - Service Goals by Ticket, Ticket Number.
• Sort Column - Select the column to sort tickets on.
• Sort Direction - Ascending, Descending.