Testing Ticket Integration

Admin > Service Desk > RMM Integration Settings

Once integration is configured, you can test it by triggering a system-generated ticket in the VSA, then view the corresponding ticket in the BMS.

1. In the VSA, use a monitoring event to create a Ticketing ticket for an agent in an integrated organization and machine group.
2. In BMS select the Service Desk > Tickets page.
3. Select the BMS ticket created for the VSA monitoring event.
   • The Ticket View > Assets section identifies the machine, group and organization of the agent account in the VSA.

   

4. Select the RMM Integration tab.
   • The Ticket Reference identifies the ticket in the VSA.