RMM Integration Settings - Kaseya v2 - New

Admin > Service Desk > RMM Integration Settings

The RMM Integration Settings page maintains configuration settings for integrating BMS with multiple remote monitoring and management (RMM) systems. Once integration is complete you can monitor machines and devices using an integrated RMM and manage their corresponding tickets in BMS.

• RMM Integration - Kaseya v2 (pdf)

Version Requirements

VSA must be running 9.3.0.11 or later. BMS must be running 3.9 or later.

RMM Integration - Kaseya v2 - New

These five topics contain all instructions required for a new integration and should be performed in sequence.

1. Integrating Servers v2
2. Synchronizing Accounts v2
3. Assets Synchronization v2
4. Integrating Live Connect v2
5. Activating VSA Integration v2
6. Review Ticket Integration v2

RMM Integration - Kaseya v2 - Upgrade from Kaseya v1

• Upgrading to RMM Integration - Kaseya v2 - This single topic contains all instructions required for upgrading.