Device Messages

The Device Messages page creates and sends messages that display as popup messages on selected mobile devices. The list of device IDs you can select on this page depends on the Device ID / Machine Group filter and the scope you are using.

Actions

Send Message - Displays a dialog you can use to enter a text message. Click the dialog's Send Message button to send the message to a selected device.
Resend Message - Resends a selected message.
Remove - Removes a selected message.
Refresh - Refreshes the page.

Device Table Columns

(Device Status) - The status of the Kaseya Agent app on the user's device.

- Created

- Invitation failed

- Invited - An invitation is sent to the user to install the Kaseya Agent app on the user's device.

- Invitation rejected

- Installing

- Install failed

- Normal - The app is installed and working normally.

- Command pending

- Command sent

- Unresponsive

- Processing

- Command sent - retry

- Opt out

- Command sent - failed

(Device OS)

- Android

- Apple

- Blackberry

Device.GroupID - The device identifier and machine group.
Phone Number - The phone number of the device. Some mobile devices do not have phone numbers.
Owner - The owner of the device.

Message Table Columns

Direction of Message -

- Sent from the device.

- Sent from the VSA administrator.

Message Date - Date/time of the message.
From - Applies to device messages only. The device identifier and machine group.
Message - Text of the message.