Lost Devices

The Lost Devices page marks a device as lost or found and sets the actions to be taken if a device is lost or stolen. The list of device IDs you can select on this page depends on the Device ID / Machine Group filter and the scope you are using.

Actions

Mark Device as Lost - Marks selected devices as lost.
Mark Device as Found - Marks selected devices as found.
Send Message - Sends a message to the device.
Lock Device - If checked, the device is locked, preventing user access.
Sound Stolen Alarm on Device - If checked, the device repeatedly says "This phone is stolen." whenever it is turned on. This alarm can be disabled by wiping the device.
Wipe Device - If checked, the device is reset back to its default settings. Wiping a device deletes all user data, including the management app (agent)Kaseya Agent app. The Kaseya Agent app can no longer check-in after wiping the device.
Clear Passcode - Resets passcodes on managed iOS devices. A reset unlocks the device, allowing the user to either use the device with no passcode or to set a new passcode. Clearing the passcode does not change the underlying security profile. If the device is configured to require a passcode, the user is immediately prompted to enter a new one.
Refresh - Refreshes the page.

Table Columns

(Device Status) - The status of the Kaseya Agent app on the user's device.

- Created

- Invitation failed

- Invited - An invitation is sent to the user to install the Kaseya Agent app on the user's device.

- Invitation rejected

- Installing

- Install failed

- Normal - The app is installed and working normally.

- Command pending

- Command sent

- Unresponsive

- Processing

- Command sent - retry

- Opt out

- Command sent - failed

(Device OS)

- Android

- Apple

- Blackberry

Track

- Tracking has started and the device is checking in.

- Tracking is pending and will start when the device checks-in.

(blank) - Tracking is not enabled.

Device.GroupID - The device identifier and machine group.
Phone Number - The phone number of the device. Some mobile devices do not have phone numbers.
Lost - If checked, the device has been marked as lost or stolen.
Wipe - If checked, the phone has been wiped (reset) back to its default settings. Wiping a a device deletes all user data.
Lock - If checked, the device is locked, preventing user access.
Sound Alarm - If checked, the device repeatedly says "This phone is stolen." whenever it is turned on, unless the phone wiped (reset) back to its default settings. Wiping a device deletes all user data.