Contacts

The Contacts page backs up and restores the contact lists of devices. If a device is lost or stolen, the contact list can be restored to a new device. A contact list may also need to be restored to an existing device if the device is wiped (reset) and all user data is deleted. If multiple backups exist, you can select the backup to display. When a backup is selected, the names of the contacts are listed on the right side of the page. Clicking a name displays the available information for that contact: emails, addresses, phone numbers and notes. The list of device IDs you can select on this page depends on the Device ID / Machine Group filter and the scope you are using.

Actions

Backup Now - Backs up contacts list of selected device immediately.
Restore - Restores contact lists of selected devices. A dialog displays so you can select the backup you want to restore.
Delete - Deletes contact list backups of selected devices.
Refresh - Refreshes the page.
Backup - Selects the contacts to display on the right side of the page.

Device Tables Columns

(Device Status) - The status of the Kaseya Agent app on the user's device.

- Created

- Invitation failed

- Invited - An invitation is sent to the user to install the Kaseya Agent app on the user's device.

- Invitation rejected

- Installing

- Install failed

- Normal - The app is installed and working normally.

- Command pending

- Command sent

- Unresponsive

- Processing

- Command sent - retry

- Opt out

- Command sent - failed

(Device OS)

- Android

- Apple

- Blackberry

Track

- Tracking has started and the device is checking in.

- Tracking is pending and will start when the device checks-in.

(blank) - Tracking is not enabled.

Device.GroupID - The device identifier and machine group.
Phone Number - The phone number of the device. Some mobile devices do not have phone numbers.
Number of Backups - Number of backups created.
Date of Latest Backup - Date/time of latest backup.
Date of Latest Restore - Date/time of latest restore.