The Track a Single Device page displays location tracking data for a selected device. Each numbered marker on the map references a numbered list on the right side of the map. The numbered list identifies the date and time the device was at that location. The display of data is filtered by a specified range of dates and times. The list of device IDs you can select on this page depends on the Device ID / Machine Group filter and the scope you are using.
Note: If you don't see a location marker for a device you're tracking, try resetting the filter to display an earlier date range.
Actions
Get Current Location - Returns the current location of the device, on demand, without continuously tracking its location. The last location of a device—either from a Get Current Location command—or if tracking is started, is shown on a map using Locate Multiple Devices.
Start Tracking - Starts location tracking of the device. Once started, you can view the tracking of the device on a map using Track a Single Device.
Stop Tracking - Stops location tracking of the device.
Location History - Displays the location history of a device. Location data is returned by both Get Current Location commands and by tracking the device.
Using the Map
Select a single device in the middle pane.
Date and Time - Optionally change the date and time filter. The filter limits the display of device locations to a range of dates and times.
Refresh - Refresh the map after resetting the Date and Time filter.
Table Columns
(Device Status) - The status of the Kaseya Agent app on the user's device.
- Created
- Invitation failed
- Invited - An invitation is sent to the user to install the Kaseya Agent app on the user's device.
- Invitation rejected
- Installing
- Install failed
- Normal - The app is installed and working normally.
- Command pending
- Command sent
- Unresponsive
- Processing
- Command sent - retry
- Opt out
- Command sent - failed
(Device OS)
- Android
- Apple
- Blackberry
Track
- Tracking has started and the device is checking in.
- Tracking is pending and will start when the device checks-in.
(blank) - Tracking is not enabled.
Device.GroupID - The device identifier and machine group.
Phone Number - The phone number of the device. Some mobile devices do not have phone numbers.
- Created
- Invitation failed
- Invited - An invitation is sent to the user to install the Kaseya Agent app on the user's device. 
- Invitation rejected
- Installing
- Install failed
- Normal - The app is installed and working normally.
- Command pending
- Command sent
- Unresponsive
- Processing
- Command sent - retry
- Opt out
- Command sent - failed
- Android
- Apple
- Blackberry
- Tracking has started and the device is checking in.
- Tracking is pending and will start when the device checks-in.