Device Summary

The Device Summary page schedules and runs audits of the software and hardware attributes of a selected device. All audit information collected for a single, selected device displays on multiple tabs in the lower pane on this page. The list of device IDs you can select on this page depends on the Device ID / Machine Group filter and the scope you are using.

Actions

Schedule Audit - Schedules an audit for a specified time for a selected device. Schedule once or periodically. Each type of recurrence—Once, Hourly, Daily, Weekly, Monthly—displays additional options appropriate for that type of recurrence. Periodic scheduling includes setting start and end dates for the recurrence. Options can include:
- Schedule will be based on the timezone of the agent (rather than server) - If checked, time settings set in the Scheduler dialog reference the local time on the agent machine to determine when to run this task. If blank, time settings reference server time, based on the server time option selected in System > Preferences. Defaults from the System > Default Settings page.
- Distribution Window - Reschedules the task to a randomly selected time no later than the number of periods specified, to spread network traffic and server loading. For example, if the scheduled time for a task is 3:00 AM, and the distribution window is 1 hour, then the task schedule will be changed to run at a random time between 3:00 AM and 4:00 AM.
- Skip if offline - If checked and the machine is offline, skip and run the next scheduled period and time. If blank and the machine is offline, run the task as soon as the machine is online again. Applies only to recurring schedules, a 'Once' schedule always executes the next time the agent is online.
- Exclude the following time range - Applies only to the distribution window. If checked, specifies a time range to exclude the scheduling of a task within the distribution window. Specifying a time range outside of the distribution window is ignored by the scheduler.
Run Audit Now - Runs an audit of a selected device.
Request Logs - The device log is for Kaseya support purposes only. The device log shows the actual messages sent back and forth between the VSA and a selected device. Since service providers do not require this information, device logs do not display for a selected device unless the Request Log button is clicked on the Device Summary page. Device log entries then display in the Logs tab. Clicking the View Log Detail button for a selected log entry displays the text of the message.
Refresh - Refreshes the page.

Table Columns

(Device Status) - The status of the Kaseya Agent app on the user's device.
- Created

- Invitation failed

- Invited - An invitation is sent to the user to install the Kaseya Agent app on the user's device.

- Invitation rejected

- Installing

- Install failed

- Normal - The app is installed and working normally.

- Command pending

- Command sent

- Unresponsive

- Processing

- Command sent - retry

- Opt out

- Command sent - failed
(Device OS)
- Android

- Apple

- Blackberry
Track
- Tracking has started and the device is checking in.

- Tracking is pending and will start when the device checks-in.

(blank) - Tracking is not enabled.
Device.GroupID - The device identifier and machine group. Click Edit on the Device Status page to change this value.
Last Check-in - The date/time the Kaseya Agent app on the device last checked into Mobile Device Management.
Last Audit - The date/time of the latest audit.
Next Audit - The date/time the next audit is scheduled.
First Check-In - The date/time the management app first checked into Mobile Device Management.
Email Address - The email address associated with the device. for reference purposes only. Click Edit on the Device Status page to change this value.

See the General tab section below for all other field definitions.

General tab

Operating System

Type - The type of operating system on the device.
OS Version - The version of operating system used by the device.
Build - The build number of the operating system.

Device Information

Name - The name the device uses to identify itself. Click Edit on the Device Status page to change this value.
Agent ID - The Kaseya agent GUID.
Device Identifier - A unique identifier assigned to the device by the manufacturer. Click Edit on the Device Status page to change this value.
Serial - The serial number of the device.
IMEI - The unique identifier of the device's main assembly, independent of the SIM card plugged into the device. The IMEI number applies to GSM, WCDMA and iDEN mobile phones.
ICC - The unique identifier of the SIM card plugged into a device.
KMDM Version - The version of the Kaseya Agent app on the device.
Phone Number - The phone number of the device. Some mobile devices do not have phone numbers. Click Edit on the Device Status page to change this value.
Data roaming - True or False.
WiFi MAC - The MAC ID of the device.

Location

Timezone - The timezone used by the device.
Last Latitude - The last latitude returned by the device.
Last Longitude - The last longitude returned by the device.

Platform

Manufacturer - The manufacturer of the device hardware.
Model name - The model name of the device hardware.
Model - The model number of the device hardware.
Radio version - The version of modem firmware used by the device. Also called the "baseband" version.
Internal total - The total memory available and built into the hardware.
External total - The total memory available externally.
Internal free - Free memory available and built into the hardware.
External free - Free memory available externally.

Home network

Home carrier - The main service provider of the device.
Home MCC - The home mobile country code of the device. Large countries can have more than one mobile country code.
Home MNC - The mobile network code for the home operator/carrier of the device.

Current network

Current carrier - The carrier currently being used by the device.
Current MCC - The mobile country code currently being used by the device.
Current MNC - The mobile network code of the operator/carrier currently being used by the device.

Settings tab

These device settings are set by assigning a Device Location and Tracking Profile to a device.

Checkin Only When Connected to WiFi - If checked, the Kaseya Agent app checks in only if a WiFi connection is available. If unchecked, the Kaseya App, will check in by cell phone network if a WiFi connection is not available.
Track Device - If checked, tracking is enabled. Location data is filtered against a number or predefined parameters to ensure that only accurate and useful location data is actually sent to the VSA. Recorded location data is only sent to the VSA when the agent next checks in. The following general criteria is used -
- Accuracy - Each location update received from a GPS tower or satellite has an accuracy rating, estimating the confidence GPS source has in the accuracy of the location data.
- Age - A device caches location data and may at times pass old location data to the Kaseya Agent app if a new location update has not recently been received.
- Distance traveled - The distance the device has moved since the previous location update. This could be zero if the device has not moved.
Agent Check-in Time (minutes) - This field is ignored by agents installed using Kaseya Agent app version 1.1 and later. Sets the minimum time between check-in attempts. A number of environmental and device operating factors govern exactly when check-in takes place. The lower this value the more battery power is consumed.
Tracking Accuracy (meters) - This value is passed to the GPS receiver as a hint for how accurate the location information pass through should be. The more accurate the request, a lower value, the longer it takes to get the location and more power used.
Minimum Accuracy Before Ignore (meters) - This value controls what location information is considered useful enough to send to the VSA and save. When a device is moving quickly—in a car or train for example—location tracking information becomes less accurate and, at some point, is no longer useful. Location points that are less accurate than this value are filtered out and are not recorded or sent to the VSA. This value more than any other governs the quantity and quality of the location info send from the device.
Tracking Movement Distance - This value defines the minimum distance the device must move, in meters, for a location update event to be triggered and sent to the agent. It also is used by the agent to decide if the location point should be recorded and sent to the VSA. For example if this value is set for 500 meters and the device only moves 10 meters then the agent does not record this point, unless the Minimum / Maximum Tracking Time (minutes) allows it.
Minimum / Maximum Tracking Time (minutes) - These values define how frequently location information points should be recorded. The minimum value defines the minimum time between points. For example if the value is 10 minutes then the location info reported to the agent is not recorded nor sent to the VSA for at least 10 minutes from the last time a good location was reported. However if a good location point has not be recorded within the time period governed by the maximum value, then regardless of accuracy or distance traveled, this point is recorded.

An example of recording a point:

A point is requested at the appropriate tracking accuracy.
If the point returned is has an accuracy value greater than specified in minimum accuracy before ignore, the point is discarded.
If the device has not moved at least the distance specified in tracking movement distance the point is discarded.
If the time elapsed between this point and the previous one recorded is less than the minimum tracking time, the point is discarded.
If the time between this point and the previous one recorded is greater than the maximum tracking time, then the point is recorded, even if the previous checks would have discarded it.

Applications tab

The Applications tab displays a list of the apps installed on the selected managed mobile device.

App Compliance tab

The App Compliance tab shows two app compliance lists for a selected mobile device. See Managing Apps on Devices for more information.

Required Apps Missing from Device
Disallowed Apps Installed on Device

Table Columns

(App Type)
- Store App - - If selected, a URL must be specified.
- Enterprise App - - If selected, an App Binary must be specified.
Package Name - The full name of the app in reverse-domain format. Example: com.kaseya.enterprise.agent.
App Name - The friendly name of the app. Example: Agent.
Version - The application version number. Example: 1.2.0.0.
Invite Last Sent - The date/time an invitation to install this app was last sent to the mobile device.

Logs tab

The Logs tab displays device log entries. The device log is for Kaseya support purposes only. The device log shows the actual messages sent back and forth between the VSA and a selected device. Since service providers do not require this information, device logs do not display for a selected device unless the Request Log button is clicked on the Device Summary page. Device log entries then display in the Logs tab. Clicking the View Log Detail button for a selected log entry displays the text of the message.