Device Status

Mobile > Operations > Device Status

The Device Status page creates and deletes Mobile Device Management accounts for mobile devices. It also initiates the installation and uninstallation of the Kaseya Agent app on mobile devices. Multiple Mobile Device Management accounts can be created by importing data. The list of device IDs you can select on this page depends on the Device ID / Machine Group filter and the scope you are using.

Actions

• New - Creates a Mobile Device Management account for a mobile device. A message is sent to the device, requesting the user install the Kaseya Agent app on that device. Once installed, the management app checks into Mobile Device Management, completing the registration.
  • Country Code - Enter the country code.
  • Phone Number - Enter the phone number.
  • Name - Enter a device name. This name identifies the mobile device throughout the VSA. Similar to creating a machine ID account name for a computer in the VSA.
  • Owner - The owner of the mobile device.
  • Email Address - An email address associated with this device, for reference purposes only.
  • Email Account - The email account associated with an email address.
  • Group - The VSA machine group the device is a member of.

    Note: See Installing the Kaseya Agent App for a description of bulk deployments.

  • Enrollment Type
    • iOS Agentless - See Agentless Installs.
    • iOS, Android or Blackberry Agent - See Installing the Kaseya Agent App.
  • Invitation Via
    • SMS - Typically used with phone devices.
    • Email - Typically used with tablet devices.
    • Email including Android App - For Android devices only, includes the Kaseya Agent app as an attachment in the email invitation, rather than downloading the app from a URL.

      Note: The Device Invitation Message field on the System Settings page specifies the text of the invitation message.

• Resend Invitation - Resends the message inviting the user to install the Kaseya Agent app on the user's mobile device.
• Edit - Changes the account information associated with a mobile device. See New above.
• Delete - Deletes selected accounts.
• Import - Creates Mobile Device Management accounts for devices by importing formatted data from an edit text box. Each line of the imported text must have the following format: first,last,phone number
• Command Status - Shows the status of commands sent to a device.

  - The command is pending. The agent has not checked-in to retrieve it.

  - The agent is processing the command.

  - The operation is complete.

  - Command failed.

• Get Current Location - Returns the current location of the device, on demand, without continuously tracking its location. The last location of a device—either from a Get Current Location command—or if tracking is started, is shown on a map using Locate Multiple Devices.
• Start Tracking - Starts location tracking of the device. Once started, you can view the tracking of the device on a map using Track a Single Device.
• Stop Tracking - Stops location tracking of the device.
• Location History - Displays the location history of a device. Location data is returned by both Get Current Location commands and by tracking the device.
• Request Checkin - The user of the device is instructed to tap the icon on the Kaseya Agent app to open it. Opening the Kaseya Agent app causes the app agent to check in immediately.
  • For IOS, a message is sent through AppleMDM that appears on the device's screen.
  • For Android, an SMS message is sent to the device.
• Refresh - Refreshes the page.

Table Columns

• (Device Status) - The status of the Kaseya Agent app on the user's device.

  - Created

  - Invitation failed

  - Invited - An invitation is sent to the user to install the Kaseya Agent app on the user's device.

  - Invitation rejected

  - Installing

  - Install failed

  - Normal - The app is installed and working normally.

  - Command pending

  - Command sent

  - Unresponsive

  - Processing

  - Command sent - retry

  - Opt out

  - Command sent - failed

• (Device OS)

  - Android

  - Apple

  - Blackberry

• Track

  - Tracking has started and the device is checking in.

  - Tracking is pending and will start when the device checks-in.

  (blank) - Tracking is not enabled.

• Device.GroupID - The device identifier and machine group. Click Edit on the Device Status page to change this value.
• Owner - The owner of the device. Click Edit on the Device Status page to change this value.
• Phone Number - The phone number of the device. Some mobile devices do not have phone numbers. Click Edit on the Device Status page to change this value.
• OS Version - The version of operating system used by the device.
• Last Check-in - The date/time the Kaseya Agent app on the device last checked into Mobile Device Management.
• KMDM Version - The version of the Kaseya Agent app on the device.
• Timezone - The timezone used by the device.
• Last Latitude - The last latitude returned by the device.
• Last Longitude - The last longitude returned by the device.
• Last Audit - The date/time of the latest audit.
• Next Audit - The date/time the next audit is scheduled.
• First Check-in - The date/time the management app first checked into Mobile Device Management.
• Email Address - The email address associated with the device, for reference purposes only. Click Edit on the Device Status page to change this value.
• Email Account Name - The email account associated with an email address.
• Build - The build number of the operating system used by the device.
• Manufacturer - The manufacturer of the device hardware.
• Model name - The model name of the device hardware.
• Model - The model number of the device hardware.
• Radio version - The version of modem firmware used by the device. Also called the "baseband" version.
• Internal total - The total memory available and built into the hardware.
• External total - The total memory available externally.
• Internal free - Free memory available and built into the hardware.
• External free - Free memory available externally.
• Serial - The serial number of the device.
• IMEI - The unique identifier of the device's main assembly, independent of the SIM card plugged into the device. The IMEI number applies to GSM, WCDMA and iDEN mobile phones.
• ICC - The unique identifier of the SIM card plugged into a device.
• Data roaming - True or False.
• WiFi MAC - The MAC ID of the device.
• Home carrier - The main service provider of the device.
• Home MCC - The home mobile country code of the device. Large countries can have more than one mobile country code.
• Home MNC - The mobile network code for the home operator/carrier of the device.
• Current carrier - The carrier currently being used by the device.
• Current MCC - The mobile country code currently being used by the device.
• Current MNC - The mobile network code of the operator/carrier currently being used by the device.