Track a Single Device

Mobile > Location > Track a Single Device

The Track a Single Device page displays location tracking data for a selected device. Each numbered marker on the map references a numbered list on the right side of the map. The numbered list identifies the date and time the device was at that location. The display of data is filtered by a specified range of dates and times. The list of device IDs you can select on this page depends on the Device ID / Machine Group filter and the scope you are using.

Note: If you don't see a location marker for a device you're tracking, try resetting the filter to display an earlier date range.

Actions

• Get Current Location - Returns the current location of the device, on demand, without continuously tracking its location. The last location of a device—either from a Get Current Location command—or if tracking is started, is shown on a map using Locate Multiple Devices.
• Start Tracking - Starts location tracking of the device. Once started, you can view the tracking of the device on a map using Track a Single Device.
• Stop Tracking - Stops location tracking of the device.
• Location History - Displays the location history of a device. Location data is returned by both Get Current Location commands and by tracking the device.

Using the Map

1. Select a single device in the middle pane.
2. Date and Time - Optionally change the date and time filter. The filter limits the display of device locations to a range of dates and times.
3. Refresh - Refresh the map after resetting the Date and Time filter.

Table Columns

• (Device Status) - The status of the Kaseya Agent app on the user's device.

  - Created

  - Invitation failed

  - Invited - An invitation is sent to the user to install the Kaseya Agent app on the user's device.

  - Invitation rejected

  - Installing

  - Install failed

  - Normal - The app is installed and working normally.

  - Command pending

  - Command sent

  - Unresponsive

  - Processing

  - Command sent - retry

  - Opt out

  - Command sent - failed

• (Device OS)

  - Android

  - Apple

  - Blackberry

• Track

  - Tracking has started and the device is checking in.

  - Tracking is pending and will start when the device checks-in.

  (blank) - Tracking is not enabled.

• Device.GroupID - The device identifier and machine group.
• Phone Number - The phone number of the device. Some mobile devices do not have phone numbers.
• Owner - The owner of the device.
• Count - Number of locations tracked.