Locate Multiple Devices

Mobile > Location > Locate Multiple Devices

The Locate Multiple Devices page displays the current location of one or more selected devices on a map. Each numbered marker on the map references a numbered list on the right side of the map. The numbered list identifies the name of each device, its phone number, and when each device last identified its location. The display of data is filtered by a specified start date and time. The list of device IDs you can select on this page depends on the Device ID / Machine Group filter and the scope you are using.

Note: If you don't see a location marker for a device you're tracking, try resetting the filter to display an earlier date range.

Actions

• Get Current Location - Returns the current location of the device, on demand, without continuously tracking its location. The last location of a device—either from a Get Current Location command—or if tracking is started, is shown on a map using Locate Multiple Devices.
• Start Tracking - Starts location tracking of the device. Once started, you can view the tracking of the device on a map using Track a Single Device.
• Stop Tracking - Stops location tracking of the device.
• Location History - Displays the location history of a device. Location data is returned by both Get Current Location commands and by tracking the device.

Using the Map

1. Select one or more devices in the middle pane.
2. Date and Time - Optionally change the date and time filter. The filter limits the display of device locations to later than a specified start date and time.
3. Refresh - Refresh the map after resetting the Date and Time filter.

Device Table Columns

• (Device Status) - The status of the Kaseya Agent app on the user's device.

  - Created

  - Invitation failed

  - Invited - An invitation is sent to the user to install the Kaseya Agent app on the user's device.

  - Invitation rejected

  - Installing

  - Install failed

  - Normal - The app is installed and working normally.

  - Command pending

  - Command sent

  - Unresponsive

  - Processing

  - Command sent - retry

  - Opt out

  - Command sent - failed

• (Device OS)

  - Android

  - Apple

  - Blackberry

• Track

  - Tracking has started and the device is checking in.

  - Tracking is pending and will start when the device checks-in.

  (blank) - Tracking is not enabled.

• Data - If checked, device has location data.
• Device.GroupID - The device identifier and machine group.
• Phone - The phone number of the device.
• Owner - The owner of the device.
• Count - Number of locations tracked.