Pools tab

Service Desk > Desk Definition > Edit > Processing > Access > Pools

Users can be assigned to pools of users, regardless of the roles they belong to. Tickets can be assigned to pools using the Assigned To field in the editor, or by procedure using the Assign Ticket Property > Pool command. When a user in that pool opens the ticket, the ticket is automatically reassigned to the individual user.

• ID - The identifier for the pool of users.
• Description - A brief description of the pool.
• Filter by Role - Filters the users in the left hand pane by user role.
• Use the > button to added selected users in the left side list to the pool.
• Use the < button to remove selected users in the right side list from the pool.

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