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Templates
The Templates folder contains functions that create and maintain templates for desk definitions, notes and messages.
- Desk Templates - Provides sample desk templates to help you get started using Service Desk as quickly as possible.
- Note Templates - Defines blocks of static text that can be appended to a note while editing a ticket.
- Message Templates - Defines reusable, standard messages you can send as emails or display as messages in the Inbox of other users.
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