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Desk Templates
The Desk Templates page provides the following sample desk templates to help you get started using Service Desk as quickly as possible. Each desk template is configured to support one of several business processes required by IT organizations. You can modify any of these sample desk definitions and put them into production, or install them just to learn how to create your own desk definitions from scratch. Once installed, none of the changes you make will be overwritten by subsequent updates or hotfixes.
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