Stage Entry or Exit

Procedures Definition > Stage Entry or Exit

A Stage Entry or Exit procedure runs when a ticket transitions to a specified stage. Procedures are linked to stages using the Service Desk > Desk Definition > Processing > Stage > New / Edit > Procedures tab.

Sequencing of Procedures

If you change a stage procedure manually, the stage exit procedure runs first, then the stage entry procedure for the new stage runs second, then the ticket change procedure runs third.

If you set a ticket to a stage during a procedure, the procedure waits while the stage exit procedure for the current stage runs, then waits while the stage entry procedure for the new stage runs, then resumes running the rest of the procedure from that point.

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