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Ticket Change
A Ticket Change runs each time a ticket is changed. Typically Ticket Change procedures notify the owner, assignee or submitter that a ticket has been updated. Ticket Change procedures are linked to the entire desk definition using the Service Desk > Desk Definition > New / Edit > Procedures tab.
Sequencing of Procedures
If you change a stage procedure manually, the stage exit procedure runs first, then the stage entry procedure for the new stage runs second, then the ticket change procedure runs third.
If you set a ticket to a stage during a procedure, the procedure waits while the stage exit procedure for the current stage runs, then waits while the stage entry procedure for the new stage runs, then resumes running the rest of the procedure from that point.
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