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Related Items tab

Service Desk > Operations > Tickets > Add/Edit > Related Times tab

Click the Related Items tab to view items related to your ticket. This includes other tickets as well as KB articles.

  • (Related Items) - The list of tickets and KB articles related to the current ticket. Usually blank when a ticket is first created.
  • Link Related Item - Clicking this icon displays a search window of all other tickets and KB articles you are authorized to view. You can add one item at a time to the Related Items list. When the search window opens you can click the column drop-down arrow Word 60% / HTML 100% to hide or show columns and filter the list of items in the search list.
  • Related Ticket Details - Displays the related item contents in the bottom pane, including Priority, Category, Subcategory, Description and Notes.

Note: You can also add tickets to the Related Tickets table without opening a ticket, by selecting two or more rows in the ticket table and clicking the Ticket > Link button.

Note: A service desk procedure can automate the creation of related tickets using the Link to Another Ticket step. A service desk procedure can also return a list of related tickets using two property variables: [$RelatedTicketsAsBulletList$] and [$RelatedTicketsAsString$]. See Standard and Custom Property Variables for a list of property variables.