createTicket()

Creates a new ticket in a specified service desk.

• The name of the service - The name of the service desk.
• Summary for the new ticket - The summary of the ticket.
• (Description) - The description of the ticket.
• The global variable where the reference to the new ticket - The name of a global variable used to reference this newly created ticket in subsequent assignObjectProperty() steps. If multiple createTicket() steps are included in the same procedure, each should specify a different global variable so that each new ticket can be uniquely identified in subsequent steps. Enter the name of the global variable without [= and =] brackets.

Events occur in the following order:

1. assignObjectProperty() steps in subsequent steps assign values to the properties of the newly create ticket.
2. After the new tickets are created, if there are properties of the ticket that have not been set using assignObjectProperty() steps, but have defaults in the service desk, those default values are applied to the ticket.
3. If there is a stage entry procedure for the service desk associated with the new ticket's beginning stage, that is run last.